Who should attend: This event will be of interest to owners, agents, managers, assistant managers and resident service coordinators
Part I – Difficult People
Whether it’s your employees or your residents, at some point you will have to deal and confront difficult people and difficult situations. In this session learn the key steps to resolving conflict with employees or residents and how to deal with upset residents. Also you’ll learn how to use empathy to diffuse most situations. Dealing with conflict and difficult is inevitable so learn the tools to help you succeed in these often uncomfortable situations.
Part II – Leasing Safety
Leasing can have many challenges and one of those is leasing safety. Learn tips and how to better lease while keeping you and your teammates a little safer.
Audience questions and participation will be encouraged.
Presented by: Andrew Botieri
Founder of Total Peak Performance®, a coaching and sales/motivational training company, Andrew has been teaching and training with an energetic and dynamic style for over ten years and has conducted over 100 seminars with over 12,000 participants around the country. His approach is “real world,” not generic fluff. Andrew uses lots of humor and high energy to illustrate his points with real life stories.
Who should attend: This event will be of interest to owners, agents, managers, assistant managers and resident service coordinators.
