Trainer: Gwen Volk
Learn how to effectively and efficiently conduct the all-important (and HUD-required) applicant interview to
ensure that assistance goes to families who are qualified. Includes tips on how to conduct interviews in safe and
compliant manner during COVID-19 – face to face, by telephone and via a virtual app. This course covers how to
establish rapport, gain trust, and ask the right questions in the right way while ensuring a consistent scripted
approach to prevent costly fair housing mistakes. Includes valuable tips on interviewing persons with various types of
disabilities and how to respond to situations and conversations that commonly occur.
NEAHMA Members $109
Non Members $189
