Register Online Here   Trainer: Deb Piltch, Piltch Associates

This important workshop is for: All Office, Maintenance Staff & RSC/RADs

This training is for all site staff that want to understand fair housing laws as related to onsite practices. The training will provide an overview of fair housing laws and all protected classes, but the focus of the training will be residents with disabilities and topics that relate directly to front line staff including maintenance and custodial staff:
How to respond to resident requests for assistance that are outside the scope of your work, snow removal, trash removal, etc.
What questions you can/can’t ask a resident; what information you are allowed to know about residents and what information you aren’t allowed to know.
Assisting residents after work hours, responding to work orders and companion/service animals.
While all housing personnel require training in fair housing laws, it is particularly important for front line office staff, maintenance and custodial staff to be trained because they often have the most contact with residents. The training will be very practical, interactive, and provide significant time for questions and answers.

Cancellation Policy:

There is a $50 administrative fee for cancellation 15 working days prior to the course. After this date, fees are non-refundable. A substitute may be sent in the place of the registrant. This organization complies with the Title III of the Americas with Disabilities Act (ADA). The site is accessible for individuals with disabilities and if a registrant requires special accommodations please contact the NEAHMA office at least ten days prior to the date of the course. Outstanding Collection Policy: Payment for trainings and workshops must be paid in full by day of training. There is a $50 administrative fee for invoices over 60 days. There is an additional $10 late fee for invoices older than 90 days. Registrants with outstanding balances that exceed 90 days will be suspended from attending future trainings and workshops until payment is received in full. If more than 3 overdue invoices for one registrant, suspension is immediate and for 6 months. NEAHMA is a non-profit organization and it is imperative that we receive registration fees in a timely manner in order for our organization to continue to conduct trainings and workshops for our members.